NCW App's Terms & Conditions – Know before you play

NCW App (hereinafter referred to as the "Platform") is an online gaming and Sports Betting service provider built specifically for users in Bangladesh. These Terms and Conditions ("Terms") NCW App and its users ("Members") constitutes a legally binding agreement.

When you NCW App- by registering, logging in, or using any of our services, you are deemed to have fully read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please refrain from using the platform.

These terms are written in Bengali for the convenience of Bangladeshi users. In the event of any ambiguity, the English version shall be considered final. NCW App The right to modify these terms and conditions at any time is reserved, and members will be duly notified before any changes take effect.

• These terms and conditions were last updated in January 2026.
• You must be at least 18 years old to use the platform.
• These terms shall be governed in accordance with the applicable laws of Bangladesh.
• Membership is personal and non-transferable.

NCW App-To open an account, you must meet the eligibility criteria listed below. If these conditions are not met, registration will not be accepted, and if any discrepancy is found during a later verification, the account may be terminated.

• Age Requirement: You must be at least 18 (eighteen) years of age at the time of registration.
• Single Account: Only one account may be operated per individual, household, or device.
• Accurate information: You must provide your real name, date of birth, address, and contact details on the registration form.
• KYC Verification: Identity verification (Know Your Customer) must be completed before any withdrawal can be processed.
• Password Security: You are solely responsible for keeping your account password confidential.

If any information provided at the time of registration is found to be false or misleading, NCW App Reserves the right to suspend the relevant account without notice and forfeit any remaining balance. For account registration, Registration Page Visit.

NCW App- currently supports deposits and withdrawals via multiple mobile banking methods including bKash, Nagad, and Rocket. For full details on payment options, visit our Payment Page See.

Deposit Terms & Conditions:

• All deposits must be made from a payment account registered in your own name.
• The minimum deposit amount is displayed on the platform and is subject to change.
• Once a deposit is confirmed, it will be credited to your account instantly.
• For failed transactions, please contact the support team.

Withdrawal Terms:

• Withdrawals are only available to verified accounts (KYC must be completed).
• Withdrawal requests are typically processed within 1–24 hours.
• Withdrawals to third-party accounts are strictly prohibited.
• Additional verification may be required for suspicious transactions.
• Minimum and maximum withdrawal limits are as displayed on the platform.

NCW App's bonuses and promotional offers come with exclusive benefits for members. Each bonus is subject to specific terms that must be followed. To view all current offers, visit the Bonus & Latest Promotions Visit the page.

• Wagering Requirements: Each bonus has a specific wagering requirement (e.g. 10x, 20x, etc.) that must be met before a withdrawal can be made.
• Duration: Bonus offers have a set expiry period. Any unused bonus will be automatically forfeited once the period ends.
• A bonus can only be claimed once: Attempting to claim the same bonus more than once will result in the account being sent for review.
• Bonus Abuse: Abusing the bonus system — such as claiming bonuses through multiple accounts — is a punishable offence.
• Game Restrictions: Some bonuses may be restricted to specific games or betting markets.
• Voucher Code: Voucher Each code has its own terms of use and can only be used once.

NCW App Any bonus offer may be modified, suspended, or withdrawn at any time. In the event of any bonus-related dispute, NCW App's decision shall be considered final.

NCW App- offers Sports Betting, Live Casino, slots, fishing games, and more. Each game category has its own set of rules. To learn about all available games, visit our Games Page See.

• Bet Finality: Once a bet is confirmed, it cannot be changed or cancelled.
• System Error: If a game or bet is voided due to a technical error NCW App Reserves the right to void the relevant bet and issue a refund.
• Odds Changes: In Sports Betting, odds may change up until the event begins. The odds displayed at the time the bet is placed will apply.
• Match Cancellation: If a sports event is cancelled, all bets placed on that event will be refunded.
• Minimum & Maximum Bet: Each game has set minimum and maximum bet limits.

For live games, if a session ends due to loss of internet connection or any other reason, the game server's record at that moment will be considered final for determining the outcome of any active game.

Any of the following activities NCW App-is strictly prohibited. If involvement in any such activity is proven, the account will be immediately terminated, the balance forfeited, and legal action taken if necessary.

• Multiple Accounts: No individual may create or operate more than one account.
• Fraud: Attempting to manipulate or influence game outcomes in any way.
• Bots & Automation: Using automated software, bots, or scripts to place bets or play games.
• Bonus Abuse: Bonus arbitrage or claiming bonuses in an unauthorized manner.
• Money Laundering: Using the platform for transactions involving illicit funds.
• Account Sharing: Allowing another person to use your account.
• Hacking: Attempting to breach the platform's security systems.

NCW App In the following circumstances, an account may be temporarily suspended or permanently closed without prior notice:

• If any part of these terms and conditions is violated.
• If fraudulent activity is detected on the account.
• If false information provided at the time of registration is found to be proven.
• If required documents for KYC verification are not submitted.
• Accounts inactive for an extended period (over 12 months).

Members may also close their account at any time. Any remaining balance (excluding bonuses) will be refunded, provided the verification process has been completed. To close your account, support@ncwapp.comto get in touch.

NCW App believes that gaming is a form of entertainment, not addiction. We care deeply about the mental and financial wellbeing of all our members. To learn more about responsible gaming, visit our Responsible Gaming View page.

• Deposit Limit: Members may set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can self-exclude your account for a set period of time.
• Reality Check: Details of your gaming session duration and spending will be displayed at regular intervals.
• Minor Protection: Use parental control tools to prevent minors from accessing the platform.

If you're experiencing gambling-related issues or need support, please reach out to our support team — we're here to help.

NCW App The privacy of your personal information is our top priority. We never sell or share your personal data with third parties under any circumstances. To learn about our full data policy, Privacy Policy Read page.

• Information provided at registration is used solely for service delivery and verification purposes.
• The platform uses SSL encryption technology.
• You have the right to request access to, correction of, or deletion of your personal data.
• You will be informed about the use of cookies and tracking technologies.

NCW App accepts no liability in the following cases:

• Game session interrupted due to loss of internet connection.
• Losses caused by faults in third-party software or hardware.
• Losses resulting from unauthorized account access where the member has been negligent in protecting their password.
• Force majeure events (natural disasters, cyberattacks, etc.).
• Financial losses resulting from gaming decisions.

Under any circumstances NCW App-'s maximum liability shall be limited to the amount of the transaction in question.

NCW App The right to partially or fully amend these Terms & Conditions at any time is reserved. Members will be notified via email or platform notification before any changes take effect.

• For significant changes, at least 7 days' notice will be provided.
• Continued use of the platform after any changes are made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account.
• The latest version of the Terms & Conditions will always be available on this page.

If you have any questions, feedback, or complaints regarding these Terms & Conditions, please contact our support team. We provide 24/7 assistance.

• Email: support@ncwapp.com
• Live Chat: Log in to the platform to access live chat support directly.
• Complaints: An initial response will be provided within 48 hours of submitting a complaint.
• Dispute Resolution: All disputes will first be addressed through mutual discussion and negotiation.